Shipping

Upon placement of your order, you will be sent an order confirmation to your email address. This also confirms that we have received your order. If you have not received an order confirmation, please verify that you have completed the payment process.

Once we have shipped your order, you will receive an automated email that includes the tracking information.

SHIPPING COSTS – AUSTRALIAN DOMESTIC

Orders are charged depending on size and weight. The cost is shown in the shopping cart once you have entered your state and postcode. If you require signature on delivery please select that option prior to checkout (additional $2.95).

SHIPPING CUTOFFS FOR DAILY DISPATCH

Standard Australian Domestic Delivery

Monday - Friday: Order before 12pm AWST

Australian Domestic Express Shipping

Monday - Friday: Order before 12pm AWST

* Saturday - Sunday: Closed, all orders shipped on next business day. 


DELIVERY TIME

Australian Domestic Express Post

If ordered before 12pm AWST delivery is next business day within the express post network (Australian capital cities and major metro areas).  Regional areas outside the express post network may be 2-5 days.

Australian Domestic Orders

Are fulfilled through Australia post with an estimated shipment time of 3-10 business days.

Please note that shipment time is not guaranteed by Healthy Hacks or Australia Post. Healthy Hacks is not responsible for an order once it is in the Australia Post system.

If you require signature on delivery please contact us prior to purchasing.

POSSIBLE DELAYS

All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier.

CANCELLATIONS

You may email our customer care team within 5 hours of placing your order during business hours to request a cancellation. Once we have begun to prepare an order, it is not possible to cancel. Refunds for cancellations are applied once we provide confirmation.


EXCHANGES

Exchanges cannot be made for products that have been opened or used. If you are exchanging a product due to our error, such as an incorrect product, we will cover the return shipping cost. To arrange this, please contact customer service with your date of product delivery, order number, and product. If you would like to exchange an unused product for a different item, please contact our customer service for authorisation and return the original product for a full refund (minus shipping cost) once approval is granted. We do not cover shipping costs for voluntary exchanges. You do not need to wait for approval before placing any new orders. Please note returns and exchanges may require up to 10 working days to process.

PROMOTIONS

While we enjoy customer participation, we can only accept one promotion code per order. Promotions are conditional upon quantity and specified timeframe. If you have difficulty in processing any promotions, please contact us. Follow us on Facebook and Instagram for the latest promotions and giveaways.